At Rentooffice, we want to make your office setup experience as smooth and hassle-free as possible. Our Delivery & Return Policy is designed to ensure that your rented office furniture arrives on time and in perfect condition. If you’re not fully satisfied with your furniture, our flexible return policy gives you peace of mind. Read below to learn more about our delivery and return process.
Delivery Policy
Delivery Timelines
We strive to deliver all office furniture within 7-10 business days after your order is confirmed. Delivery times may vary based on your location and product availability. For urgent orders, we offer expedited delivery to meet your business needs.
Delivery Charges
Our delivery charges are based on your order size and location. For local deliveries, we offer free delivery on orders over ₹10,000. If your order falls below this amount or is outside our local service area, delivery fees will be calculated at checkout for transparency.
Delivery Process
Once your order is confirmed, our team will reach out to you to schedule the delivery and installation. We ensure that your furniture is delivered on time and installed at your office location. Our professionals will handle the setup, so you can focus on getting your business running.
Return Policy
We want you to be completely satisfied with your Rentooffice experience. If for any reason you’re not happy with your furniture, our return policy offers a straightforward process.
Eligibility for Returns
You can return rented furniture within 7 days of delivery if it meets the following conditions:
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The furniture is damaged upon delivery.
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We shipped the wrong item by mistake.
Please note, customized items and products that have been used or assembled are not eligible for return unless defective.
Return Process
To request a return, please contact our customer support team within 7 days of receiving your order. You will need to provide your order number and a description of the issue. We will arrange for a pick-up or return drop-off as needed.
Damaged or Defective Items
If your items arrive damaged or defective, please report the issue within 48 hours of delivery. We will either replace the item or issue a full refund based on your preference.
Non-returnable Items
Certain items such as customized furniture or opened/used products are non-returnable. If you have any questions about return eligibility, please feel free to contact our support team.